I’m trying to follow through on an appeal that I sent into the Marketplace a couple of months ago. I received a letter basically saying that I need to pay back the tax credit we received in 2016. Fine, it was only a little bit each month. But I still don’t agree with their overall decision and I want to make sure that the same thing doesn’t happen for 2017. I gathered all of my information and called the number in the letter, but they weren’t very helpful.

I get so anxious over these type of issues and calling in to resolve issues. I don’t mind the first phone call because I can prepare myself for what I want to say. However, I don’t know how to respond when they answer or don’t answer my questions. I always end up saying, “Thanks for your help.” My anxiety prevents me from thinking on my feet. I’m going to get some help from my mom, she’s great at this kind of stuff. But I still need to work on responding to people on the spot.

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