Difficulties At The Pharmacy

Yesterday, I dropped off my weekly Clozapine prescription at the pharmacy. I asked the pharmacy technician if she could check to see if my lab work had come in. I told her that it gets faxed over from the lab every week, and that someone from the pharmacy normally puts a copy in my file. She looked at me weird, and said, “We don’t do blood work here.” I explained to her again, that I get my blood work done at a lab and then the lab sends my blood work to the pharmacy so I can get my prescription filled. She still didn’t understand; she told me again, “We don’t do blood work here anymore.”

Wow, I was surprised at how ignorant this woman was. If she had just taken 30 seconds to listen to my explanation, then she would understand. At this point, she went to the back of the pharmacy with my prescription. When she came back up front, I asked if she found my blood work results. Her response was, “I don’t know, I didn’t look.” I was so baffled that I just decided to leave instead of try to get this woman to understand me. I asked her to please call me if there were any problems filling the prescription.

Luckily, they were able to fill my prescription. The pharmacist must have found my blood work in my file. I think they’re finally getting used to receiving my blood work results and having me filling my weekly Clozapine prescription there. The pharmacy technician I had this odd interaction with was new, so I can understand her being confused; however, if she had just listed to my explanation, she would have understood easily.